Return & Refund Policy

All jewelry is made to order and/or customized specifically for each customer. Because customized and made-to-order jewelry is produced specifically for the individual order, all sales are final. We do not accept returns, exchanges, cancellations, or refunds for custom, personalized, made-to-order, or engraved items except where required by applicable law.

Please carefully review your order details, including sizing, personalization, engraving, colors, materials, and other specifications, before placing your order. Once an order has entered production, changes or cancellations may not be possible.

Damaged, Defective, or Incorrect Items

Orders should be inspected promptly after delivery. If an item arrives damaged, defective, or materially different from what was ordered, contact us promptly with your order information and clear photographs of the issue.

If the issue is determined to be the result of an error in production, damage occurring before delivery, or an incorrect item being supplied, an appropriate remedy may be provided at our discretion, subject to applicable law.

Normal characteristics of handmade or customized jewelry—including minor variations in color, texture, finish, dimensions, or appearance—are not considered defects when they are consistent with the product description or nature of the item.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, cancellation, or refund except where required by applicable law:

• Custom or personalized jewelry

• Engraved or monogrammed items

• Made-to-order jewelry

• Items produced according to customer-selected specifications

• Sale or promotional items

• Gift cards

Order Changes & Cancellations

Because orders may enter production shortly after purchase, cancellation or modification requests must be submitted as soon as possible. A request to cancel or modify an order is not guaranteed to be accepted once production has begun.

If an order has already entered production, it may not be possible to cancel, modify, or refund the order.

Shipping

Customers are responsible for providing an accurate shipping address at checkout. We are not responsible for delays, loss, theft, or other issues occurring after an order has been delivered to the address provided at checkout, except where applicable law provides otherwise.

Product Care & Use

Customers are responsible for following applicable care instructions and using jewelry appropriately. Damage resulting from misuse, accidents, improper care, normal wear and tear, alterations, resizing by a third party, or other circumstances occurring after delivery is not considered a manufacturing defect.

Refunds

Because customized, personalized, and made-to-order jewelry is final sale, refunds are generally not available. Where a refund is legally required or an approved remedy includes a refund, the refund will be issued to the original payment method, subject to the applicable payment provider's processing times.

Applicable Law

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or waived under applicable law. Where applicable law provides consumers with rights that conflict with this policy, those rights will apply.

Contact

For questions concerning an order or a potential issue with an item, please use the customer-support contact information provided on the website or in your order confirmation.