Privacy policy

PRIVACY POLICY

Last Updated: June 4, 2026

Wagn Tails ("Company," "we," "our," or "us") operates this website and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit, use, or make a purchase through our Services.

By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Contact Information

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Telephone number

Payment Information

Payment information is processed by third-party payment processors. We do not store complete payment card information on our servers.

Account Information

  • Username
  • Password
  • Account preferences
  • Account settings

Transaction Information

  • Products viewed
  • Products purchased
  • Order history
  • Returns and exchanges

Communications

Information you provide when contacting customer support or communicating with us.

Device and Usage Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Website usage data
  • Cookies and similar technologies

How We Collect Information

We collect information:

  • Directly from you when you place orders, create accounts, or contact us.
  • Automatically through cookies, analytics tools, and similar technologies.
  • From service providers who assist with payment processing, fulfillment, analytics, and website operations.
  • From advertising and business partners where permitted by law.

How We Use Information

We may use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Manage accounts.
  • Improve our products and Services.
  • Prevent fraud and unauthorized activity.
  • Communicate regarding orders and account activity.
  • Send promotional communications where permitted by law.
  • Comply with legal obligations.
  • Protect our rights and property.

How We Share Information

We may share information with:

Service Providers

Including payment processors, shipping carriers, website hosting providers, customer support providers, and analytics providers.

Business Partners

Advertising and marketing partners who assist us in promoting our products.

Legal Requirements

When required by law, legal process, court order, or government request.

Business Transfers

In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar transaction.

Shopify

Our store is hosted by Shopify. Shopify may collect and process certain information in accordance with its own privacy practices.

For additional information, please review Shopify's privacy policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the website
  • Analyze traffic and usage
  • Remember preferences
  • Improve functionality
  • Deliver advertising where permitted

You may adjust your browser settings to refuse cookies, although some features may not function properly.

Data Security

We implement commercially reasonable safeguards to protect personal information.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We retain information for as long as necessary to:

  • Provide Services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Children's Privacy

The Services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it.

Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your information
  • Correct inaccurate information
  • Delete information
  • Obtain a copy of information
  • Opt out of certain data uses
  • Withdraw consent where applicable

To exercise applicable rights, contact us through the contact methods provided on the website.

International Transfers

Your information may be processed and stored in countries outside your country of residence. By using the Services, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective upon posting to the website.

Contact

Questions regarding this Privacy Policy may be submitted through the contact methods provided on the website.

TERMS OF SERVICE

Last Updated: June 4, 2026

These Terms of Service govern your use of the Wagn Tails website and Services.

By accessing or using the Services, you agree to these Terms.

Eligibility

You must be at least 18 years old or have legal authorization from a parent or guardian to use the Services.

Product Information

We strive to display products accurately. However, we do not guarantee that descriptions, images, pricing, availability, or other content are error-free, complete, or current.

We reserve the right to correct errors and update information without notice.

Orders

We reserve the right to refuse, cancel, limit, or modify any order at our sole discretion.

We may refuse orders suspected of fraud, unauthorized resale, abuse, or violations of these Terms.

Pet Product Disclaimer

Customers are solely responsible for determining whether a product is appropriate for their pet.

Pets vary in size, behavior, health condition, temperament, allergies, sensitivities, and usage habits.

Always supervise pets when using any product.

Discontinue use immediately if irritation, injury, discomfort, damage, or adverse reactions occur.

Consult a veterinarian regarding any health concerns.

No Veterinary Advice

Information provided through the Services is for informational purposes only and does not constitute veterinary, medical, health, or professional advice.

Nothing on the Services should be relied upon as a substitute for consultation with a licensed veterinarian.

Assumption of Risk

By purchasing or using products sold by Wagn Tails, you acknowledge and voluntarily assume all risks associated with the use, misuse, handling, storage, installation, and maintenance of such products.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WAGN TAILS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY
  • RELIABILITY
  • UNINTERRUPTED AVAILABILITY

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAGN TAILS, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SUPPLIERS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

  • INDIRECT DAMAGES
  • INCIDENTAL DAMAGES
  • SPECIAL DAMAGES
  • CONSEQUENTIAL DAMAGES
  • EXEMPLARY DAMAGES
  • PUNITIVE DAMAGES

INCLUDING BUT NOT LIMITED TO:

  • PERSONAL INJURY
  • PROPERTY DAMAGE
  • PET INJURY
  • LOSS OF PROFITS
  • LOSS OF DATA
  • BUSINESS INTERRUPTION

ARISING OUT OF OR RELATED TO PRODUCTS, SERVICES, WEBSITE USE, OR INABILITY TO USE THE SERVICES.

Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF WAGN TAILS FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless Wagn Tails and its owners, affiliates, employees, contractors, agents, suppliers, and service providers from any claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your use of the Services
  • Violation of these Terms
  • Misuse of products
  • Violation of applicable laws
  • Claims involving your pet or third parties

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Arkansas, without regard to conflict-of-law principles.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Wagn Tails regarding use of the Services and supersede prior agreements and understandings.